Contact Information
Frequently Asked Questions
Q1: Why does OKX Wallet show only 1x the received amount?
Due to a display behavior in the OKX wallet, it may appear as if only 1x the amount was received. In fact, the full 2x amount is sent correctly to the wallet. You can verify the transaction results on-chain and observe that the wallet balance reflects the correct transfers.
Q2: Why does the wallet sometimes show that a certain amount of Xwawa tokens is received when sending for a draw?
OKX Wallet may perform a pre-execution simulation. The simulated block may differ from the block in which the actual transaction is executed, so the random number used can be different. This can cause the simulation display to differ from the final on-chain result.
Q3: Wheel odds and fee breakdown
The handling fee is 1%. The probabilities for 1st, 2nd, and 3rd prizes are 0.04%, 0.06%, and 1.85% respectively. The prize pool bonus is 0.05%. The combined probability for Double Reward and No Win is 49%.
Q4: 🛍️ Order Confirmation for Store Purchases or Lucky Draw Prizes (Physical Items or NFTs)
The Xwawa Marketing Department will send an official confirmation email to you. Please reply to the email with the following information: For physical items: Recipient's name and detailed shipping address. For NFT prizes: Your EVM wallet address. After you provide the required information, our team will follow up on your order via email. You can also check the real-time order status in the Purchase History section on our website.
Q5: How to Verify an Official Email?
- Always check the sender's email address carefully.
- Official Xwawa emails are only sent from: @xwawa.meme, @email.xwawa.meme
- Beware of phishing: never share your wallet private key, verification codes, or transfer funds via email.
Q6: What Should I Do If I Encounter an "Unknown" Result During the Draw?
The Xwawa wheel results are generated by blockchain smart contracts. An "Unknown" message usually indicates a failed result fetch or network delay.
Your winning record will include a Transaction Hash, which you can verify on the blockchain explorer.
If the issue persists, please contact our official Telegram community or email the Xwawa Marketing Department for assistance.
- If you participate through non-official channels (e.g., directly calling the contract), 'Double Reward' and 'Prize Pool Bonus' are automatically distributed.
- First, Second, and Third prizes require manual claiming; Xwawa will not be responsible for unclaimed prizes due to unofficial participation.
- Draws via non-official channels will not earn any points in the system.
To ensure the safety of your assets and eligibility for rewards, always participate via the official Xwawa website or DApp.